Brief Description

Business Process: 4.3.2.7. CC&B Manage Collection Agency Activity

Process Type: Sub-Process

Parent Process: 4.3.2 CC&B Perform Collection Activities

Sibling Processes:

•	4.3.2.6. CC&B Write Off Uncollectable Receivables

When an Organization is about to Write Off a Customer's debt, they typically refer delinquent amount to the Collection Agencies. Process contains information how Collection Agency Referrals are created, maintained, cancelled within CC&B and how they information is communicated to Collection Agencies.